Terms and Conditions
Effective Date: January 1, 2025
1. Introduction
Welcome to EliteCarWashNew.com. These Terms and Conditions govern your use of our luxury car wash services provided by Elite Car Wash New, located at Museumstrasse 2, 8001 Zurich, Switzerland. By booking or using our services, you agree to be bound by these terms.
2. Services
We offer a range of premium vehicle care services, including exterior washing, interior cleaning, detailing packages, paint protection, and ceramic coating. All services are performed by trained professionals using high-quality products and equipment.
3. Booking and Payment
Bookings can be made online through our contact form or by phone at +41768162913. Payment is required at the time of service completion. We accept major credit cards, debit cards, and mobile payments.
4. Pricing
All prices are quoted in Swiss Francs (CHF) and include applicable taxes. EliteCarWashNew.com reserves the right to adjust prices at any time, but changes will not affect bookings already confirmed.
5. Refund and Cancellation Policy
We understand that plans may change. Please review our refund and cancellation terms carefully:
5.1 Cancellation
You may cancel your appointment free of charge up to 24 hours before the scheduled service time. Cancellations made less than 24 hours in advance will incur a 50% service fee.
5.2 Refund Eligibility
If you are not fully satisfied with the service provided, you may request a refund within 7 days of service completion. To be eligible, you must submit a detailed description of the issue via our customer support channel.
5.3 Refund Process
Once your request is received, we will acknowledge it within 2 business days. Our team may request photos or an inspection to evaluate the claim. Approved refunds will be processed within 10 business days to the original payment method.
5.4 Exceptions
No refunds will be issued for cosmetic changes resulting from normal wear and tear or external factors beyond our control (e.g., environmental damage). Charges for premium products (such as ceramic coatings) are nonrefundable once applied.
6. Limitation of Liability
Elite Car Wash New shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the specific service at issue.
7. Privacy
Your privacy is important to us. We collect and process personal information solely for booking, service delivery, and administrative purposes. For details on how we handle your data, please review our Privacy Policy. If you have any questions, use our inquiry form.
8. Contact Information
Address: Museumstrasse 2, 8001 Zurich, Switzerland
Phone: +41768162913
Business ID: CHE-758.080.566